Privacy Policy

Effective date: 21.01.2026

Boat Rentals Dubrovnik (“we”, “us”, “our”, “BoatRentalsDubrovnik.com”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Croatia and the European Union.

This Privacy Policy (“Policy”) explains how we collect, use, store, and protect your personal data when you visit or use our website https://boatrentalsdubrovnik.com (“Website”) or our services related to private boat tours (“Services”).

1. Personal Data We Collect

1.1 Personal data you provide via forms (WS Forms)

When you submit a contact or booking inquiry through forms on our Website powered by WS Forms, we may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Booking details (tour type, date, number of guests)

  • Any additional information you voluntarily include in the message

This data is collected only when you actively submit the form and is used solely for responding to inquiries and arranging tours.

1.2 Personal data collected through direct communication

If you contact us directly via email, phone, or messaging applications such as WhatsApp, we may process the personal data you provide during that communication (e.g. name, phone number, booking details).

1.3 Analytics Data

We use two analytics solutions:

Independent Analytics

  • Privacy-friendly, cookie-less, fully anonymized

  • Collects aggregated data only: visits, pages, devices, general location

  • No individual tracking or cross-site profiling

Google Analytics

  • Uses cookies to track visitor behavior and interactions

  • Collects anonymized IP addresses, pages visited, session duration, device, and browser information

  • Helps us understand Website usage and improve user experience

Note: Users can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Personal Data

We use personal data to:

  • Respond to inquiries and booking requests

  • Organize and manage private boat tours

  • Communicate essential information related to your reservation

  • Improve Website usability and service quality

  • Analyze traffic and engagement via Google Analytics and Independent Analytics

  • Fulfill legal and regulatory obligations

3. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity – to handle bookings and inquiries

  • Consent – when submitting forms or accepting cookies for analytics

  • Legitimate interest – for website performance, security, and service improvements

4. Cookies and Tracking Technologies

Our Website uses:

  • Functional cookies – required for WS Forms functionality

  • Google Analytics cookies – for website analytics and performance measurement

  • Independent Analytics – does not use cookies

Users can manage or disable cookies via browser settings, or opt-out of Google Analytics using the official opt-out tool.

5. Data Sharing and Third Parties

We may share personal data only with:

  • Service providers for website functionality, forms, or bookings

  • Partners involved in providing the booked tour (if applicable)

  • Legal authorities when required by law

We do not sell, rent, or share your personal data for marketing purposes.

6. Data Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse. However, please note that no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only as long as necessary to:

  • Respond to inquiries and fulfill bookings

  • Meet legal obligations

  • Resolve disputes or enforce agreements

Form submissions and booking inquiries may be retained for several years for legal/business purposes.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • File a complaint with a supervisory authority (in Croatia: AZOP)

To exercise these rights, please contact us using the details below.

9. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us:

📧 Email: mato.kulusic@gmail.com
📞 Phone: +385 (0)98 161 6668
📍 Business location: Miha Pracata 8, Dubrovnik

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page, and the effective date will be updated accordingly. We encourage you to review this Policy periodically.

Compliance note

This Privacy Policy reflects the actual technical setup of BoatRentalsDubrovnik.com, including the use of WS Forms for form submissions and Independent Analytics for privacy-friendly website analytics, and is designed to comply with GDPR requirements.